Contact Us

For any questions or issues regarding our products, orders, or after-sales support, our dedicated customer service team is available to assist you.

Customer Service & After-Sales Email

service@movcan-ebike.com

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM China Standard Time (CST, UTC+8)

Response Time

We respond to most customer inquiries within 1 business day during working hours. Messages received outside of business hours will be processed on the next business day.

If you do not receive a reply, please check your spam or junk folder first.

For Faster Assistance

To help us resolve your issue efficiently, please include the following information in your email:

• Your order number
• A detailed description of your question or issue
• Supporting photos or videos (if applicable)