Before requesting a return: Please email service@movcan-ebike.com with your order number. Policies differ for electric bikes and accessories purchased separately. Do not ship any product back before receiving return authorization.
SECTION 0130-Day E-Bike Return Policy
We offer a 30-day return period for eligible electric bikes purchased from www.movcan-ebike.com, beginning on the confirmed delivery date.
Non-Quality Returns
Brand-new, unused e-bike
Request within 30 calendar days; a 15% restocking fee based on the product purchase price applies. The customer pays return shipping, and original shipping fees, if separately charged, are non-refundable.
Return the bike unused, undamaged, and with its original packaging and included items.
Used e-bike — 50 miles or less
Request within 30 calendar days; a 20% restocking fee based on the product purchase price applies. The customer pays return shipping, and original shipping fees, if separately charged, are non-refundable.
The bike must not show excessive wear, damage, modifications, or misuse. E-bikes with more than 50 miles are not eligible for non-quality returns.
Shipping Damage, Defects, or Incorrect E-Bikes
Please report damage, defects, or an incorrect product within 7 calendar days of delivery so we can investigate promptly. Include your order number, description, and clear photos or videos where available.
For verified eligible claims, we may arrange a full refund or a replacement at no additional cost. We cover applicable return or replacement shipping costs for verified manufacturing defects, delivery damage, or fulfillment errors.
The 7-day period is intended for prompt reporting of issues upon delivery. Reporting later does not automatically remove applicable warranty protections or non-waivable consumer rights.
SECTION 02Accessory Return & Refund Policy
Accessories purchased separately are generally final sale for non-quality reasons, including change of mind, accidental purchase, selecting an incorrect model or connector, or customer-selected compatibility issues.
Please confirm specifications and compatibility before buying. You can ask service@movcan-ebike.com for help.
Damaged, Defective, or Incorrect Accessories
Contact us within 7 calendar days of delivery with your order number, a description, and photos or videos of the problem. If verified, we may arrange a replacement or refund; applicable return or replacement shipping is covered for an eligible store/carrier error or verified arrival defect.
Important Conditions
Separately purchased accessories are not covered by the e-bike limited warranty applicable to components originally supplied with an e-bike.
Outside the arrival-issue reporting process, separately purchased accessories are generally not eligible for additional voluntary warranty services, free replacements, or non-quality returns.
Improper installation, misuse, accidental damage, unauthorized modifications, and normal wear are not covered by the voluntary arrival-issue policy.
Contact us before returning any accessory; do not send it without return instructions.
Nothing in this section excludes statutory remedies or consumer protections that cannot legally be waived.
SECTION 03Returns After 30 Days
Non-quality return requests for electric bikes must be submitted within 30 calendar days of confirmed delivery. After that, change-of-mind returns generally are not accepted.
Eligible defects may still qualify for assistance under our Warranty Policy or applicable law. For an authorized return, follow the shipping deadline provided in your return instructions.
SECTION 04Order Cancellation Policy
Orders are generally prepared for shipment within 1–2 business days. Contact service@movcan-ebike.com as soon as possible if you need to cancel.
We will try to stop an order before it enters fulfillment processing. Once the fulfillment center begins processing or a parcel ships, cancellation may no longer be possible. Cancellation requests are not confirmed until our support team approves them.
Contact customer support to request a correction to your address or order details. We will make reasonable efforts to accommodate changes before fulfillment processing starts. Approved modifications that do not change the order price have no separate service fee.
After Shipment
Address changes, item substitutions, or rerouting cannot be guaranteed once shipped. Contact support promptly for available options and any applicable shipping or interception charges.
SECTION 06Refused Shipments & Interceptions
If you request an interception or refuse delivery after shipment for a non-quality reason, the following may apply, subject to applicable law and the circumstances of the order:
A 15% restocking fee calculated on the applicable e-bike purchase price.
The actual original outbound shipping cost and any applicable return/interception shipping costs, including costs incurred on an order initially advertised with free shipping.
An interception request is not guaranteed to succeed. Any applicable fees and the refund outcome will be reviewed against the carrier's actual charges, order status, and governing policy; we will provide a breakdown before finalizing an eligible refund.
Where refusal is due to verified transit damage, incorrect fulfillment, or an issue attributable to the seller or carrier, non-quality fees will not be applied where inappropriate or prohibited.
Return request submitted within 30 calendar days of delivery.
No more than 50 miles of total mileage; used bikes must not show excessive wear or damage.
No misuse, unauthorized modifications, or accidental damage.
All originally included items (battery, charger, keys, manuals, and accessories) must be included.
Original packaging and shipping box should be kept and used for secure return shipment. If unavailable, ask our team for instructions before shipping.
For Verified Quality or Shipping Claims
Damage to original packaging during delivery will not automatically invalidate an otherwise eligible claim. Retain available packaging and supporting evidence where reasonably possible.
Return Authorization
Contact support and obtain a Return Authorization (RA) and the assigned return address before sending an item. Unauthorized returns may be delayed. This procedure does not waive applicable statutory rights.
SECTION 08How to Request a Return
Contact us. Email service@movcan-ebike.com and state whether you seek a return, replacement, or refund.
Provide details. Include order number, reason, and supporting photos/videos when relevant.
Receive instructions. If approved, our team sends an RA number, return address, and any shipping label or pickup information.
Send and inspect. Package items securely and follow your authorized instructions; the returned item is inspected when received.
Receive the refund. Approved refunds are normally initiated within 3 business days after receipt and inspection, or within 3 business days of approval if no physical return is needed.
Refunds go to the original payment method. Banks/payment providers typically need an additional 3–7 business days to post funds. Any shorter deadline required by law prevails.
SECTION 09Return Costs & Restocking Fees
Reason
Restocking Fee
Return Shipping
Unused e-bike, non-quality return
15%
Customer pays
Used e-bike, ≤50 miles, non-quality
20%
Customer pays
Verified manufacturing defect
None
Covered for eligible claim
Verified shipping damage / incorrect item
None
Covered for eligible claim
Separately purchased accessory, non-quality
Generally not accepted
N/A
Verified damaged / incorrect accessory
None
Covered if return required
Refusal / interception, non-quality after shipment
15%
Actual outbound plus applicable return/interception costs
Percentage fees are based on the applicable product purchase price, excluding separately charged shipping fees and taxes. Original paid shipping charges are generally non-refundable for approved non-quality returns.
We will communicate applicable deductions before return authorization. Fees are subject to applicable law and will not be used to reduce eligible refunds for verified seller-attributable defects or fulfillment mistakes.
SECTION 10Return Warehouse Instructions
Approved returns may be directed to designated U.S. warehouse facilities. Do not send returns to a business registration address or any warehouse without written authorization.
For the correct warehouse, recipient, return label, and package instructions, email service@movcan-ebike.com and provide your order number. We will provide the appropriate address for your order.
Warehouse addresses and contacts can vary by order, inventory location, and return reason. The authorization email controls the shipping destination for your return.
SECTION 11Delayed or Missing Refunds
If your refund has not appeared after the expected processing period, first check the original payment method, then contact your bank or card provider to confirm posting status.
If you still need assistance, email service@movcan-ebike.com with your order number, refund approval details, and transaction date. Please do not email full card numbers or security codes.
Nothing in this policy excludes, restricts, or modifies consumer rights or remedies that cannot be waived under applicable federal, state, or local laws. Where mandatory legal protections apply, those requirements take precedence.
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