Shipping Policy

SECTION 01Shipping Carriers & Coverage

We ship orders to eligible addresses in the contiguous United States using major carriers, including UPS, USPS, and FedEx. Carrier selection depends on the order and destination.

We currently do not ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, the Northern Mariana Islands, the U.S. Minor Outlying Islands, or APO/FPO addresses.

Please provide a complete and accurate street address at checkout. Delivery availability is subject to confirmation for your location.

SECTION 02Shipping Charges & Sales Tax

Standard shipping is free for eligible addresses in the contiguous United States. Additional shipping charges may apply to certain remote or less accessible locations.

If an additional shipping charge applies to an order, it will be disclosed before you complete payment. No sales tax is charged by our store on eligible orders. Any tax or charge that is legally required, if applicable, will be disclosed before payment.

Your bank or payment provider may separately assess foreign transaction, conversion, or other fees under its own terms.

SECTION 03Order Processing & Delivery Times

In-stock electric bikes: Unless otherwise stated on the product page, in-stock bike orders are usually processed and shipped within 1–2 business days. After shipment, please allow an estimated 2–7 business days for delivery.

Business days are Monday through Friday, excluding weekends and applicable holidays. Shipping cutoff references use U.S. Pacific Time (PT). Delivery times are estimates, not guarantees; carrier operations, weather, peak periods, and remote destinations can affect timing.

SECTION 04Pre-Order Shipping

For pre-order products, please refer to the estimated shipping date shown on the relevant product page. Pre-order timelines are separate from the standard in-stock processing estimate.

If a pre-order shipment is delayed by more than 10 business days beyond the stated estimated shipping date, we will notify you by email and offer a full refund option upon request.

SECTION 05Shipping Confirmation & Tracking

Once your order ships, we will send a confirmation email to the address provided at checkout, including tracking details when available.

Tracking updates may take additional time to appear after the label is created or the carrier receives the package. If you need help with tracking, contact our customer support team and include your order number.

SECTION 06Order Changes & Cancellations

You may request an order cancellation, shipping address update, or model change on the same day you place your order. Send your request to service@movcan-ebike.com before 5:00 PM U.S. Pacific Time (PT).

Our support team aims to respond within one business day. Requested changes or cancellations are valid only after you receive written confirmation from us. Changes may no longer be possible once an order has shipped.

SECTION 07Post-Shipment Interceptions & Delivery Refusals

Once an order has been dispatched, it cannot be canceled directly. At your request, we may attempt to intercept the package through the carrier.

Interception fee: If you request an interception after shipment, a 15% restocking fee plus the original outbound shipping cost will apply whether the interception succeeds or fails, subject to applicable law. Original outbound shipping cost refers to the actual cost of sending the order, including orders originally offered with free shipping.

If interception fails: You may choose to refuse delivery. Please contact our support team promptly for instructions. Any further return handling and applicable refunds are governed by our Return & Refund Policy. These charges do not apply where prohibited by law or where a no-fault customer charge would conflict with applicable rights relating to defective, incorrect, or otherwise nonconforming goods.

Please contact us for the applicable interception or refusal procedure before taking action. These provisions do not limit rights or remedies that cannot lawfully be excluded.

SECTION 08Lost, Missing, or Stolen Packages

If tracking shows your package as delivered but you cannot locate it, please contact us within 48 hours of the delivery scan where possible so we can assist with an investigation.

Check the delivery location, household members, neighbors, and any carrier delivery notes. We will review available tracking information and help coordinate next steps with the carrier.

Delivery scans and carrier records will be considered in reviewing a report of a missing package. Nothing in this policy excludes any consumer rights or remedies that cannot lawfully be limited.

SECTION 09 Customer Support

If you have questions about shipping, tracking, delivery, order changes, or cancellations, please contact our customer support team: