Shipping Policy

At Movcan-ebike, customer satisfaction is our top priority. We strive to process and deliver every order as efficiently as possible. Thank you for your patience and support.

Shipping Carriers & Coverage

We ship orders within the contiguous United States via local carriers including UPS, USPS, and FedEx.

• Standard shipping is free for all contiguous US addresses. Additional shipping fees may apply for remote or less accessible locations.
• Applicable sales tax will be calculated and displayed at checkout based on your shipping address.
• We currently do not ship to APO/FPO addresses, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, United States Minor Outlying Islands, Virgin Islands, Alaska, or Hawaii.

Shipping Times

In-stock orders

Unless otherwise noted on the product page, in-stock bike orders are typically processed and shipped within 1–2 business days. After dispatch, please allow 2–7 business days for delivery to your address.

Pre-order items

For pre-order items, please refer to the estimated shipping date listed on the product page. If shipment is delayed more than 10 business days beyond the estimated date, we will notify you via email and offer a full refund option at your request.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Business days: Monday to Friday, excluding holidays and weekends, based on US Pacific Time (PT).

Note: Delivery timelines may vary for distant or less accessible locations.

Order Changes & Cancellations

You may request to cancel your order, update your shipping address, or change your ordered model on the same day you place the order. Please submit your request via email to service@movcan-ebike.com during business hours (before 5:00 PM PT).

Our team will respond to your request within 1 business day. Cancellations, address changes, and model changes are only valid after you receive a written confirmation email from our support team. No changes can be made to an order once it has been shipped.

Post-Shipment Interceptions & Refusals

Once an order has been dispatched, it cannot be canceled directly. We can attempt to intercept the package with the carrier on your behalf:

• If the interception is successful, a 15% restocking fee will be deducted from your refund. Original shipping costs (if any) are non-refundable.
• If the interception fails, you may choose to refuse delivery upon arrival. A 15% restocking fee will apply only after the returned item is received, inspected, and confirmed to be in resell ablecondition.

Lost or Stolen Items

Risk of loss and liability for the product transfers to you once the carrier marks the package as "delivered" at your specified shipping address.

If your package shows as delivered but you have not received it, please contact us within 48 hours of the delivery scan. We will assist you in filing a claim with the carrier, but Movcan-ebike is not liable for lost or stolen items after confirmed delivery.

Contact Us

If you have any questions about our shipping policy, please reach out to our support team:

Email: service@movcan-ebike.com