Everything you need to know about payment methods, checkout, currency conversion, and the businesses involved in your purchase.
Last Updated: October 14, 2026Store Currency: USDSeller: Shenzhen Honglan E-commerce Co., Ltd.
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Clear payment information. Shenzhen Honglan E-commerce Co., Ltd. is the seller of products purchased on MOVCAN-Ebike.com. WESTGATE COMMERCE LTD is the payment collection entity for eligible transactions under the applicable business arrangement. Your customer-service contact remains MOVCAN-Ebike.
SECTION 01Accepted Payment Methods
MOVCAN-Ebike offers the payment options made available at checkout. Depending on your device, location, and payment eligibility, these may include:
Accepted methods may include Visa, Mastercard, Maestro, JCB, American Express, Discover, Diners Club, Klarna, PayPal, Apple Pay, and Google Pay. Availability is confirmed at checkout.
The payment methods shown at the final checkout step are the methods available for your particular order. Digital wallets and installment options may not appear for every customer. Any installment terms are provided by the applicable payment provider before you agree to them.
SECTION 02How Checkout Works
Add items to your cart. Review the model, color, quantity, and price. Enter a valid promotional code if you have one.
Enter delivery details. Provide an accurate shipping address and review any available delivery methods and applicable charges.
Choose a payment method. Review the final total, including any applicable sales tax and shipping charges, before authorizing payment.
Receive confirmation. After a successful checkout, you should receive an order confirmation at the email address you provided.
Order processing and delivery estimates are explained separately in our Shipping Policy. Completing payment does not guarantee a particular delivery date.
SECTION 03Seller & Payment Collection
For orders placed through www.movcan-ebike.com, the seller of record is Shenzhen Honglan E-commerce Co., Ltd., a company registered in Shenzhen, China.
WESTGATE COMMERCE LTD, a United Kingdom-registered company, acts as a payment collection entity for eligible orders under the applicable arrangement with the seller. As a result, the payment-related business name shown by a payment provider or on a statement may differ from the MOVCAN-Ebike store name, depending on how that provider displays the transaction.
Shenzhen Honglan E-commerce Co., Ltd. remains the seller responsible for the contractual obligations of purchases made on this website, including applicable order support, returns, and refunds. For payment questions or issues with an order, contact our store support team rather than sending products or documents to the payment entity's registered office.
Note: The addresses above are business registration details, not product return addresses.
SECTION 04Currency & Exchange Rates
Prices on MOVCAN-Ebike.com are displayed in U.S. dollars (USD). Your final payable amount and transaction currency are shown during checkout.
If your bank account or payment card uses a currency other than the checkout currency, your bank or payment provider may apply its own exchange rate or foreign transaction fees. These charges and conversion rates are determined by the relevant financial provider and are not controlled by MOVCAN-Ebike.
For questions about bank-imposed fees or exchange rates, please contact your bank or payment provider.
SECTION 05Payment Security
Payments are processed through third-party payment service providers using their available security and authentication controls. Depending on the payment method, you may be asked to complete additional verification with your card issuer, bank, or digital wallet.
We do not ask customers to send card numbers, security codes, or account passwords by email. Please complete payments through the checkout provided on our website and review our Privacy Policy for information about personal data handling.
SECTION 06Unsuccessful or Declined Payments
Payments may fail for several reasons, including:
The issuing bank declines the transaction or requires additional verification.
Insufficient funds, expired card details, or incorrect billing information.
The selected payment method is unavailable for the order or location.
A payment provider flags the transaction for further security checks.
If payment fails, confirm your details, try another available method, or contact your card issuer. If you believe a payment was charged but no order was created, please contact service@movcan-ebike.com and include the transaction date, amount, and relevant order information. Do not email complete card numbers or CVV codes.
SECTION 07Taxes & Additional Charges
Applicable sales tax is calculated and displayed at checkout where required. Standard shipping may be free for eligible contiguous U.S. addresses, while certain destinations may be subject to additional charges as described in our Shipping Policy.
Any additional shipping charges collected by our store and applicable taxes will be included in the order total presented before you submit payment. Any separately assessed charges from your bank or payment provider are governed by that provider's terms.
SECTION 08Cancellations, Returns & Refunds
To request an order cancellation or address a payment problem, please contact us promptly. Whether an order can be canceled depends on its fulfillment status and the applicable published policy.
Refund eligibility, return conditions, applicable deductions, and refund handling are explained in our Return & Refund Policy. After an approved refund is initiated, the time for funds to appear depends in part on the relevant bank or payment provider.
Where payment collection is performed by a third party, customers should continue to contact MOVCAN-Ebike for order-related refund requests. Nothing in this Payment Policy limits rights or remedies that cannot lawfully be excluded.
SECTION 09Customer Support
If you have a question about checkout, a payment, an order confirmation, or a refund, please contact:
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