Shipping areas, processing, carriers, delivery and cancellation rules.
Find clear answers about choosing a MOVCAN e-bike, batteries, payments, shipping, returns, warranty, maintenance, and customer support. For model-specific specifications, always use the current product page as the primary reference.
Use these answers to narrow the lineup by commute, range, terrain, storage, and performance needs.
Start with your primary riding need. For daily commuting, compare commuter-focused models such as the V80 and V30. For longer-distance riding, compare the V70, V30 Max, and V30 Pro Max. For stronger performance and dual-motor capability, the V30 Pro Max is the key model to review. For limited storage or RV travel, consider the folding Q20.
Use the MOVCAN Electric Bike Guide or browse MOVCAN Electric Bikes for a broader comparison.
The V80 is the most commuter-focused MOVCAN option, while the V30 can suit riders who want more versatility. Your best fit depends on commute distance, road quality, storage, tire preference, and how much motor performance you need.
See the Commuter Electric Bikes collection for models organized around daily transportation.
For longer rides, compare the V70, V30 Pro Max, and V30 Max. These models are positioned around larger battery capacity or dual-battery configurations and extended manufacturer-listed range. Actual distance varies with rider weight, terrain, speed, riding mode, weather, tire pressure, and battery condition.
A dual-motor e-bike can provide stronger combined output and additional traction, but it is not necessary for every rider. Single-motor models may be a better fit for daily commuting, easier handling, or riders who do not need maximum acceleration. The MOVCAN V30 Pro Max Electric Bike is MOVCAN’s dual-motor performance model.
Use the current product pages for exact specifications and the MOVCAN AI Guide for model relationships and use cases. The MOVCAN Electric Bike Guide compares categories and riding needs, while individual product pages should be treated as the final source for current motor, battery, speed, range, tire, suspension, and brake information.
Real-world range depends on more than battery size. Rider weight, terrain, speed, riding mode, hills, wind, temperature, tire pressure, stop-and-go riding, throttle use, and battery condition can all change how far an e-bike travels on one charge.
Manufacturer-listed maximum range is best used as a comparison reference, not a guaranteed result.
Top speed varies by model and configuration. MOVCAN sells commuter and higher-performance e-bikes with different manufacturer-listed speed capabilities. Always check the current product page for the model you are considering.
Actual speed also depends on rider weight, terrain, battery charge, wind, tire pressure, and local riding rules.
No. More motor power can improve acceleration, hill response, and assistance under load, but it can also increase energy use and may be more than a daily commuter needs. The right motor setup depends on terrain, rider weight, cargo, hills, desired acceleration, and how you plan to use the bike.
Advertised range is typically measured under favorable or defined test conditions. Faster speeds, steep hills, heavier riders, cold weather, lower tire pressure, frequent acceleration, throttle use, and stronger assist levels can reduce real-world distance.
Use manufacturer-listed range as a comparison tool and plan daily rides with a practical reserve.
Use the charger supplied or approved for your model and charge in a dry, well-ventilated area. Keep the charging port and electrical connectors clean and dry, avoid damaged chargers or cables, and follow the model-specific instructions in the MOVCAN User Manuals.
Charging time varies by battery capacity, charger output, and model. There is no single charging time that applies to every MOVCAN e-bike. Check the current product page or the applicable user manual for model-specific charging information.
Store the battery in a dry location away from excessive heat, freezing conditions, direct sunlight, and moisture. For longer storage periods, follow the battery guidance in your user manual and periodically inspect the battery, charger, terminals, and casing for damage.
MOVCAN e-bikes should not be treated as fully waterproof. Water-resistance specifications can vary by model and component. Avoid deep water, flooding, pressure washing, submerging electrical components, and prolonged exposure to heavy rain.
Check your model’s product page or user manual for model-specific water-resistance guidance.
MOVCAN provides model manuals on the website. Visit the MOVCAN User Manuals page for assembly, operation, maintenance, and model-specific guidance. If you cannot find the document you need, contact customer service with your model and order information.
Available payment methods are shown during checkout. Depending on the current checkout configuration, supported methods may include major credit or debit cards, PayPal, Klarna, Apple Pay, Google Pay, and other methods displayed at payment.
See the Payment Policy for current payment information.
Cancellation or order-change requests must be submitted on the same day the order is placed and before 5:00 PM PT. A request is not approved until our customer service team confirms it in writing. Once an order has entered fulfillment or shipped, cancellation or changes may no longer be possible.
See the Shipping Policy for full conditions.
Contact us as soon as possible. Address changes are not guaranteed once fulfillment has begun or the order has shipped. If the carrier has already received the package, address changes may be restricted, delayed, or subject to additional carrier requirements.
First verify your billing information, available funds, and card issuer settings. You can also try another supported payment method shown at checkout. If the payment still fails, contact your bank or payment provider and then contact MOVCAN-Ebike.com support if you need help confirming the order status.
The main shipping area is the contiguous 48 United States. Availability can depend on the product, destination, inventory, and carrier service. Certain remote or excluded locations may not be eligible for standard delivery.
Review the Shipping Policy before ordering for the current coverage and exclusions.
In-stock e-bike orders are typically processed within 1–2 business days, and estimated transit time after shipment is generally 2–7 business days. Pre-order products follow the estimated shipping schedule shown on the applicable product page.
Delivery estimates can be affected by carrier delays, weather, holidays, address issues, and other circumstances outside normal processing.
MOVCAN-Ebike.com may use UPS, USPS, FedEx, or another suitable carrier based on the product and destination. Carrier assignment can vary by order. Your tracking information will identify the carrier used once the shipment is processed.
Eligible U.S. orders may be fulfilled through designated U.S. warehouse inventory when available. The actual fulfillment location can depend on the product, inventory, destination, and logistics arrangement. The warehouse used for one order may not be the same as the warehouse used for another.
Tracking information is provided after the order ships. Use the carrier tracking number from your shipping confirmation or the store’s order-tracking tools. If tracking does not update normally after the carrier has received the package, contact customer service with your order number.
Check the delivery location, household members, nearby secure areas, and the carrier’s tracking details first. If the package still cannot be located, contact the carrier and MOVCAN-Ebike.com support promptly with your order number and tracking information so the delivery can be investigated.
Eligible orders to qualifying contiguous U.S. addresses may receive free standard shipping. Eligibility depends on the product, destination, and current shipping terms. Any applicable shipping charges are shown before payment is completed.
See the Shipping Policy for the current rules.
For eligible orders, MOVCAN-Ebike.com does not charge sales tax at checkout under the current store setup. Review the final order total before payment, as any applicable shipping or other charges will be shown during checkout.
Eligible complete e-bikes may be returned within 30 days of delivery, subject to the conditions in the Return & Refund Policy. Eligibility, fees, mileage, product condition, return authorization, and shipping responsibility can vary depending on whether the return is related to a verified quality issue or a non-quality reason.
See the Return & Refund Policy before sending anything back.
Yes. Under the current policy, an eligible unused complete e-bike returned for a non-quality reason is subject to a 15% restocking fee plus applicable return shipping. An eligible used complete e-bike with no more than 50 miles may be subject to a 20% restocking fee plus applicable return shipping.
An eligible used complete e-bike may qualify for a non-quality return within 30 days if the mileage does not exceed 50 miles and the policy conditions are met. A 20% restocking fee and applicable return shipping may apply. Complete e-bikes with more than 50 miles are generally not eligible for non-quality returns, except where required by law.
For non-quality returns, the customer is responsible for applicable return shipping. For a verified product defect or qualifying shipping damage, MOVCAN covers the applicable return shipping according to the Return & Refund Policy.
Always obtain return authorization before shipping a product back.
Contact customer service as soon as possible and provide your order number, a clear description of the issue, and photos and/or video when applicable. This information helps the support team determine whether replacement parts, technical support, return shipping, repair, or another remedy is appropriate under the applicable policy.
After the returned item is received and inspected, eligible refunds are generally initiated within 3 business days. Your bank, card issuer, or payment provider may then require an additional 3–7 business days to post the funds to your account.
MOVCAN complete e-bikes include component-specific limited warranty coverage of up to 12 months. Coverage varies by component, and shorter coverage periods apply to some parts. Original components supplied with the complete e-bike are covered according to the applicable warranty schedule.
See the Warranty Policy for the current component table, exclusions, and claim requirements.
No. Some eligible components may be covered for up to 12 months, while other components have shorter coverage periods such as 6 months or 3 months. Battery, motor, brake, suspension, and other component coverage should be checked in the current Warranty Policy.
No. Separately purchased accessories are not covered under the complete-bike limited warranty. Original components supplied with a complete MOVCAN e-bike are covered according to the applicable component warranty schedule. Coverage periods vary by component.
Contact customer service with your order number, e-bike model, serial number, a detailed description of the issue, and clear photos or video when applicable. The support team may request additional troubleshooting information before determining the appropriate warranty remedy.
Review the Warranty Policy and Contact Us page before submitting your claim.
The serial number is typically marked on the bike frame or on a manufacturer label, but the exact location can vary by model. Check your model’s user manual first. If you still cannot locate it, contact support and provide clear photos of the frame and product labels.
Contact customer service with your order number, model, and key-related details. Availability can depend on the lock or battery system used on your specific model. The support team may request photos or serial information before confirming the correct replacement option.
Provide your order number, model, serial number, a detailed description of the issue, any displayed error code, and clear photos or video when possible. Including this information in the first message can reduce back-and-forth and help the support team identify the correct troubleshooting or parts solution more quickly.
Email service@movcan-ebike.com or use the Contact Us page. Include your order number and model when your question relates to an existing order, warranty request, shipping issue, or technical problem.
Customer service hours are Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8). Most inquiries are answered within one business day during working hours, although complex technical, logistics, or warranty cases may require additional time.
Shipping areas, processing, carriers, delivery and cancellation rules.
Return eligibility, restocking fees, shipping responsibility and refund timing.
Component-specific coverage periods, exclusions and claim requirements.
Order, technical, warranty and after-sales assistance.
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