Terms of Service

Overview

Welcome to MOVCAN-Ebike.com (the “Website”). Shenzhen Honglan E-commerce Co., Ltd. is the legal seller of products purchased through this Website. The Website operates under the store name MOVCAN-Ebike.

Throughout these Terms of Service (the “Terms”), “we,” “us,” and “our” refer to Shenzhen Honglan E-commerce Co., Ltd. We are an independent retailer of MOVCAN electric bikes and related products. MOVCAN is the brand of the products offered through our store.

By accessing this Website or placing an order, you agree to these Terms and the policies linked here. If you do not agree, please do not use the Website. These Terms apply to visitors, customers, and other users.

SECTION 01Online Store Terms

By using this Website, you represent that you are at least the age of majority in your state or jurisdiction, or are using the Website with the consent and supervision of a parent or legal guardian.

You agree to use the Website and any purchased products lawfully and in accordance with applicable regulations. You must not transmit malicious code or use our services for fraudulent or unauthorized activity.

SECTION 02General Conditions

We may refuse, review, or cancel an order when reasonably necessary because of suspected fraud, inaccurate information, product unavailability, or a violation of applicable law. Where payment has already been collected, any applicable refund will be handled under our published policies and applicable law.

Third-party providers may support website hosting, payments, order fulfillment, shipping, and customer service. Using these providers does not, by itself, remove our obligations as the seller.

SECTION 03Accuracy of Website Information

We make reasonable efforts to keep product descriptions, images, specifications, pricing, availability, and other information accurate and current. Unintentional errors may occur.

Product images are illustrative of the products offered; minor differences may result from display settings, lighting, or verified production variations. If a material error affects an order, we will contact the customer and provide a resolution consistent with applicable law.

SECTION 04Products, Prices & Availability

Prices are displayed in U.S. dollars (USD) unless otherwise indicated. Prices, offers, and availability may change, but changes will not ordinarily affect orders already accepted.

Promotions and discount codes are subject to their stated conditions. We may limit quantities or discontinue products when reasonably necessary.

Applicable sales taxes and any additional shipping charges will be presented before you complete checkout. The total amount payable is displayed before order confirmation.

SECTION 05Product Information & Use

We offer MOVCAN electric bikes, replacement parts, and related accessories. Specifications such as motor output, battery capacity, range, top speed, and dimensions are described on individual product pages.

Actual performance may vary with rider weight, terrain, weather, temperature, tire pressure, riding style, and other conditions. Customers must review applicable local rules governing electric bicycle ownership and use and follow product manuals, safety directions, and maintenance instructions.

Nothing in this section reduces statutory rights or remedies available under applicable law.

SECTION 06Orders, Billing & Account Information

When ordering, you agree to provide accurate and current billing, shipping, and contact details. We may contact you to verify information or resolve an order or payment issue.

Payments are handled through authorized payment collection arrangements and secure third-party payment providers. For information about payment methods and processing, please read our Payment Policy.

If an order is canceled after payment has been collected, the applicable refund will be handled in accordance with our published refund policy and applicable law.

SECTION 07Shipping & Delivery

We primarily serve customers in the United States. Shipping destinations, processing periods, delivery estimates, and charges are described in our Shipping Policy.

Free standard shipping may be available for eligible orders to qualifying addresses within the contiguous United States. Extra charges may apply to certain remote or less accessible destinations when supported by our delivery arrangements. Any applicable additional shipping charges will be disclosed before payment.

Delivery estimates are not guaranteed arrival dates unless expressly stated. Weather, carriers, holidays, address errors, and other circumstances may affect delivery.

SECTION 08Order Changes & Cancellations

To change or cancel an order, please contact service@movcan-ebike.com as soon as possible. Requests are subject to the fulfillment status of the order and the conditions in our published policies.

Once fulfillment processing begins or an order ships, changes or cancellation may no longer be possible. A request is not approved until our support team confirms it. Any refund or return is governed by the applicable published policy and law.

SECTION 09Returns & Refunds

Eligible electric bicycle orders may qualify for return within 30 days of delivery, subject to the conditions and exclusions in our Return & Refund Policy. Return shipping or restocking charges may apply where disclosed and lawful.

Different requirements may apply to separately purchased accessories, defective products, shipping damage, or incorrect items. Please contact us before shipping a return to obtain instructions and any required return authorization.

Do not send a return to a registered corporate address unless support specifically identifies it as the authorized return location. Nothing here excludes consumer remedies that cannot legally be waived.

SECTION 10Product Warranties

Eligible products purchased through this Website are covered by the limited warranty terms applicable to the product and its components. Coverage can vary by component; certain parts may have coverage of up to 12 months while others have shorter periods.

Separately purchased accessories may be subject to different warranty terms or exclusions, as described in the relevant policy and product information. Submit warranty claims using the support process explained in our Warranty Policy.

These terms do not eliminate any non-waivable statutory rights.

SECTION 11Errors & Omissions

We may correct unintentional errors in pricing, specifications, promotions, product availability, estimated delivery times, or shipping charges. If a material error affects an order already placed, we will notify you and take appropriate action consistent with applicable law.

SECTION 12Third-Party Services & Links

The Website may link to independent third-party websites or use third-party payment, logistics, and software services. These providers may have separate policies. We do not control independently operated third-party websites.

The use of third-party service providers does not automatically remove our obligations as the seller for orders placed on MOVCAN-Ebike.com.

SECTION 13Intellectual Property

Website text, images, layouts, and other original materials may be protected by intellectual property laws. MOVCAN and related trademarks belong to their respective rights holders and are used to identify and market the products offered.

You may not reproduce or commercially exploit protected website content without permission except as permitted by law.

SECTION 14User Comments & Submissions

You may provide product reviews, feedback, images, and other content. Submitted content must be lawful, truthful, and respectful of others’ rights. Do not submit fraudulent reviews, misleading claims, malicious material, or infringing content.

By submitting content, you grant us a non-exclusive permission to display and use it for operating and promoting the Website, subject to applicable law and our Privacy Policy. We may moderate or remove content that violates these Terms or the law.

SECTION 15Prohibited Uses

You may not use our Website to:

• Engage in fraud or unlawful activity.
• Provide deceptive information or falsified reviews.
• Spread malicious code or interfere with site security.
• Access systems or accounts without authorization.
• Infringe intellectual property or privacy rights.
• Harass others or misuse site content for unauthorized commercial purposes.

We may restrict access where reasonably necessary to address violations.

SECTION 16Disclaimer & Limitation of Liability

We make reasonable efforts to maintain a reliable and secure Website but cannot guarantee uninterrupted access or an error-free online service at all times.

To the extent permitted by law, we are not responsible for losses resulting solely from website interruptions beyond our reasonable control. Nothing in these Terms limits or excludes liability for fraud, willful misconduct, personal injury, defective products, or other matters for which limitation is prohibited by law. Applicable statutory warranties and consumer remedies remain in effect.

SECTION 17Indemnification & Severability

To the extent permitted by law, users are responsible for losses or claims caused by their unlawful use of the Website or material violations of these Terms.

If a provision is found invalid or unenforceable, the remaining provisions continue to operate to the extent permitted by law.

SECTION 18Applicable Law & Consumer Rights

These Terms are subject to applicable laws governing the Website and sales to customers. Nothing here is intended to limit mandatory consumer protection rights or remedies available under applicable law.

Disputes will be addressed according to applicable legal requirements and any valid dispute resolution arrangements agreed by the parties. We encourage customers to contact support so that concerns can be reviewed and resolved fairly.

SECTION 19Changes to These Terms

We may revise these Terms to reflect changes in our operations, services, or legal requirements. Updates will be posted on this page with a revised date. Material changes will be communicated as required by law.

Changes will not retroactively eliminate rights arising from prior orders where prohibited by law.

SECTION 20Business & Contact Information

For order support, returns, refunds, product questions, or questions about these Terms, contact our customer support team. Return addresses are provided by support as part of the approved return process.